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Executive and Administrative Support
Inbox management, scheduling, documentation, coordination, and day-to-day support for busy leaders.
About Me
Hi, I'm Joanna. I help work feel more manageable.
I’m an Operations and Administrative Professional who enjoys bringing structure, clarity, and reliability to fast-moving teams.
With several years of experience supporting founders, operations teams, and growing businesses, I specialize in keeping projects, tasks, and processes organized so leaders can focus on higher-level priorities.
I’m known for being detail-oriented, dependable, and proactive when it comes to follow-ups, organization, and problem-solving. My approach is simple: create clear systems, track progress carefully, and make sure nothing falls through the cracks.
Outside of work, I’m a mother of three and enjoy cooking, baking, and sharing home-cooked meals with my family. I also enjoy learning new tools and exploring how technology and automation can make work more efficient.
Services
Support that keeps teams organized and moving.
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Operations Coordination
Process organization, task tracking, workflow follow-through, and support for growing business operations.
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Customer Support Management
Client communication, issue resolution, and thoughtful support that helps maintain trust and consistency.
Skills
Organized support across operations, projects, and communication.
Operations and Administrative Support
- Task and workflow coordination
- Inbox and calendar management
- Vendor and client communication
- Document preparation and organization
- Process improvement and system organization
Project Coordination
- Task tracking and follow-ups
- Team coordination
- Operational support for founders and teams
- Workflow visibility and progress monitoring
Tools and Systems
- Zoho
- CRM systems
- Google Workspace
- Microsoft Office and Excel
- Task trackers and shared workflow systems
Customer Support
- Email support
- Client communication
- Problem resolution
- Service follow-through and support coordination
Experience
Roles focused on operations, service, and reliable execution.
Operations Manager
Syntegra
Supporting operations, coordination, and the daily systems that keep work moving efficiently.
Customer Service
Earth Breeze
Focused on responsive support, communication, and helping customers resolve concerns clearly.
Virtual Assistant and Operations Support
Cross-functional assistance
Providing dependable administrative and workflow support for teams, founders, and growing businesses.
Impact
How I support teams and operations.
- Help founders stay organized by tracking tasks, priorities, and follow-ups
- Support daily operations and workflows so projects move forward smoothly
- Maintain structured systems for communication, documentation, and task visibility
- Provide responsive customer support and clear communication
Tools I Work With
Comfortable with the systems that keep communication and tasks aligned.
Zoho
CRM Systems
Google Workspace
Microsoft Office
Excel
Task Trackers
Shared Workflow Systems
Email Support Platforms
My Work Style
Detail-oriented, process-driven, proactive, reliable, and accountable.
Collaboration
How I typically work with clients.
I support founders, operators, and growing teams who need reliable help managing tasks, workflows, and daily operations. My goal is to bring structure and clarity so leaders can focus on strategic priorities.
I’m open to long-term collaborations, part-time roles, and operational support for teams that value organization, communication, and reliability.
Work With Me
Open to opportunities with teams that value thoughtful operational support.
Email preferred for inquiries.